FAQs and Contact
Here you can find the most frequently asked questions and answers. If your question has not been answered yet, you can use the contact form below.
General FAQs
What is the Wings for Life World Run?When is the 2025 run happening?Which charity does the Wings for Life World Run support?How can I support Wings for Life?How is my entry fee used?Registration
Who can take part?How can I take part?How do vouchers work?Can I switch from a Flagship Run to App Run?Can I switch from an App Run to a Flagship Run?Can my registration be transferred to another year?What is the deadline for registrations?Can I still change my personal details after registering?When will registrations for the Wings for Life World Run 2025 open?If I register but can't take part, can I get a refund of my registration fee?Is there a minimum age for participation?Why am I being charged additional fees in addition to my entry fee?Race Format
What is the race format?How does a Flagship Run work?How are the global results determined?How fast is the Catcher Car?Merge Accounts
Can I merge two Wings for Life World Run accounts into one?What happens with my transferred data when I merge my accounts?My citizenship/first name/last name has changed. Can I merge different personal data from the old account to my new main account?When I have a new main account can I merge multiple accounts at once?Why can't I merge my Wings for Life World Run accounts to one?If I merge my accounts, will my team be on my new main account?App Run
Can I organize an App Run Event as a company?How does the App Run work?When should I start the App on race day?What happens if I don't have Internet: Will the catcher car chase me anyway?Are vouchers for an individual App Run available?Can I record or do my Run on Race Day earlier or later?Do I need to press start on race day or does the run start on it's own?My App Run Event cannot take place. As the Organizer, do I need to inform my participants now?How can i get in touch with Wings for Life World Run in case of an App issue?How can I organize my own App Run Event for others to join?Audio Experience
How do the fan cheering audio messages/stickers work?I can’t hear the Audio Experience in the App. What can I do?How can a team captain record audio stickers/messages for the team?Why don’t my team captain stickers and/or fan cheering recordings work?Why is the App’s audio setting gray? I can’t use it.Adidas Running
What is adidas Running Premium membership?How can I get the adidas Running Premium membership for free as a World Runner?What makes the adidas Running Premium membership special?Are there any deadlines for my free adidas Running Premium membership?Need more help?
If this information doesn't answer your questions, get in touch using the contact form